Be the friendly, reliable voice travellers reach when they need help. Resolve booking, cancellation and travel queries with empathy and speed.
Responsibilities
- Support: Handle customer queries across calls, chat and email.
- Resolve: Manage bookings, changes, cancellations and refunds.
- Empathy: Deliver calm, helpful service in time-sensitive situations.
- Escalate: Flag complex issues to the right teams quickly.
Requirements
- Experience: 0-3 years in customer support (freshers welcome).
Core Skills
- Explicit communication
- Patience
- Problem-solving
Bonus
- Travel/airline domain knowledge.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Executive (Gurugram)
🏢 EaseMyTrip
📍 Gurugram
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