We are looking for a Customer Support Executive to provide excellent customer service by resolving customer queries via phone, chat, or email. The ideal candidate should have solid communication skills, a customer-first approach, and the ability to handle issues efficiently.
Key Responsibilities:
- Respond to customer inquiries through calls, chat, or email.
- Resolve customer complaints and provide accurate information.
- Maintain records of customer interactions in the CRM system.
- Escalate complex issues to the relevant department when required.
- Ensure high customer satisfaction and meet quality standards.
- Follow company policies and service procedures.
Requirements:
- Graduate or undergraduate
- Good verbal and written English communication skills.
- Basic computer knowledge and typing skills.
- Prior customer service experience is preferred but freshers are welcome to apply.