The standard we hold ourselves to is what happens after the sale the fitment question answered in minutes, the delivery update that arrives before its asked for, the rare transit issue handled without the customer lifting a finger. This role is the voice on the other end, and the reason people come back to us.

What youll own

- Every customer conversation across WhatsApp, calls, and email Order queries, post-install follow-ups.
- Order and delivery status, answered yourself. You know where things stand before you pick up, and the customer never gets passed around.
- Returns, exchanges, and refunds run to policy, closed clean, with the customer always knowing exactly where their money is.
- Transit and courier issues documented, escalated to the right partner, and resolved without the customer repeating their story three times.
- Coordination with sales, operations, and installation partners, so the customer deals with one person the whole way through. You.




- The pattern behind the queries logging what keeps coming up and pushing it back into the process so it stops coming up.

What we need
- 1-3 years in customer support, service, or client-facing operations e-commerce, automotive, or premium retail preferred.
- Fluent English, Malayalam, and Hindi are a robust plus our customers are spread across the country.
- Calm under pressure. A frustrated call at 8 am doesnt rattle you. It sharpens you.
- Willing to say "heres where it stands, heres what Im doing about it" instead of hiding behind a template.
- Organised enough that nothing sits unanswered overnight. Follow-through is the whole job.

The purchase is one decision. Whether they buy from us again is a hundred smaller ones, and you own every single one. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive (Kochi)
🏢 Autobacs India
📍 Kochi