About us Contractor+ builds an all-in-one app for contractors. They use it to manage clients, send estimates, collect payments, schedule jobs, and more. Think of it as the operating system for running a contracting business.

We're a small, fast-moving team of about 35 people. Our customers work in the field. When something breaks at 9pm, they can't wait until Monday morning. Support is how they decide if we're worth keeping. What's this role about?

You'll handle customer support on second shift, covering US evenings and weekends. Chat, email, phone calls, and live demos, in English and Spanish.

If the phone rings at 7pm Eastern, you answer it. If it rings at 9pm, same. If someone needs onboarding help on a weekend, you handle it. Extended-hours US coverage is the whole point of this role. From India, that means a night shift. Day to day, you'll:

Answer inbound chats, emails, and phone calls from contractors across the US, in English and Spanish

Run live demos and onboarding sessions for current users

Help customers set up estimates, invoices, payments, and scheduling in the app

Troubleshoot technical issues, reproduce bugs, and escalate to the dev team with clear steps

Own support tickets from first response to resolution

Coordinate between customers and the dev team on open issues

When there's no assigned work, dig through recent tickets for patterns and test the app to catch issues before customers do What we're looking for

Fluent Spanish, spoken and written. It's the first thing we screen for.



Many US contractors speak Spanish, and you'll support them every day.

Character and integrity. You're straight with customers and with us, you admit mistakes, and a problem stays yours until it's solved, not until your shift ends.

Clear communication in English too. If a customer has to read your message twice, that's a problem.

4-5+ years in customer support or customer success, ideally for a SaaS product

Technical by nature. You troubleshoot first, escalate second, and your bug reports make sense to a developer.

Available for night shifts, Wednesday to Sunday US time: 2pm to 11pm Eastern, roughly 11:30pm to 8:30am IST. If nights don't work for you, this isn't your role.

Familiar with AI tools like ChatGPT and Claude. You already use them to work faster. Good to know

Remote. You must be based in India.

Shift: 2pm to 11pm US Eastern, roughly 11:30pm to 8:30am IST. Moves an hour with US daylight saving.

Working days: Wednesday to Sunday on the US calendar, Monday and Tuesday off. In IST your week runs Wednesday night to Monday morning.

You'll report to our Customer Success Lead

We want you to start within 30 days

Bring your own device. No equipment stipend.

Time tracking through TeamLogger

Health insurance: not offered yet How to apply

Apply through the Google Form. No trick questions. We read every response.

Bonus for reading the full JD: you can reach out to HR directly at [email protected]

📌 Customer Success Specialist (India)
🏢 Contractor+
📍 India