Capstan by PeopleCap | Noida, in office | Full-time | Founding team | Reports to the founder

Capstan is a B2B SaaS HRMS (HR management system) built for small and mid-sized businesses. Employee records, org structure, onboarding, leave, attendance, documents, letters, expenses, assets, helpdesk, recruitment, performance, and clean payroll inputs exported to whichever payroll provider a business already uses. Built in India, architected to run anywhere.

The product is built. We are now putting it in front of real businesses. You would be our first operating hire, working directly with the founder.

If you have worked on an HRMS, HRIS or HCM product before, on the vendor side or as the person who ran it internally, this role will feel immediately familiar. That is our strongest preference.

The job in one line: understand what a business needs, show them how Capstan does it, then stay with them until they can run it without you.

Before they buy: run demos for inbound leads. Ask enough questions to understand how they actually run HR, then show them their company in the product rather than a generic feature tour. Tell us honestly when we are not a fit.

After they buy: move their existing employee data across. Configure the system the way their business works: org structure, approvals, leave rules, attendance, letters. Walk them through their first month, including their first payroll input export, and train their HR admin until they can run it without you.

Then make it repeatable: work with engineering to turn the repetitive parts into tooling, so the tenth customer takes a fraction of the time of the second.





What we are looking for

3 to 5 years customer-facing, and specifically:

- You have owned customers end to end on your own, from first conversation through to them being self-sufficient
- You have configured a product on behalf of a customer: workflows, approval rules, roles, templates
- You have taught software to non-technical people, repeatedly and live
- You have run discovery conversations and changed what you showed based on the answers
- You have worked somewhere without a settled playbook, and wrote one
- You have handled real employee or payroll data in spreadsheets and know how messy it gets
- Fluent in English and Hindi, spoken and written

Strongly preferred: hands-on experience with an HRMS, HRIS or HCM product. If you have implemented, demoed, configured or administered one, you already know most of what this job needs. Backgrounds that fit well: implementation, onboarding, customer success or presales at an HRMS or HR tech company; the same roles at any SMB-focused B2B SaaS with real configuration depth; or HR operations at a payroll bureau, EOR or HR outsourcing firm.

Probably not a fit: ticket-queue support roles, technical solution architects from IT services, or in-house HR generalists who have never worked on the vendor side.

Not required: deep payroll or statutory expertise. We export payroll inputs, we do not compute payroll.

Education: any bachelor's degree. We do not filter on discipline or institution, and an MBA is neither required nor an advantage here. What you have done with customers matters. The degree does not.

📌 Customer Success Specialist - HRMS (Noida)
🏢 PeopleCap
📍 Noida