Job Title: Executive Customer Excellence

Company Type: Fintech startup

Location: South Delhi

Salary: As per industry standards

Employment Type: Permanent / Full-time (Work from Office)

Experience Required - 0-2 years

We are seeking a dynamic and results-driven Customer Excellence - Executive to join our fast-growing fintech company. As a Customer Excellence - Executive, you will be responsible for engaging potential customers over the phone, providing information about our financial products and services, and driving sales and customer satisfaction. The ideal candidate should possess excellent communication skills, and a passion for delivering exceptional customer service.

This role requires a proactive individual who can effectively communicate our value proposition and build strong relationships with customers.

Responsibilities

1. Initiate outbound calls to potential customers to promote our financial products and services.

2. Understand and effectively communicate the features and benefits of our products to potential customers.

3. Follow a script to ensure the delivery of consistent messaging and accurate information about our offerings.

4. Provide information about pricing, benefits, and any special deals or promotions to customers.

5. Address customer inquiries, resolve complaints,



and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

6. Maintain a high level of professionalism and customer service in every interaction.

7. Achieve and consistently exceed daily, weekly, and monthly sales targets.

8. Document all call information according to standard operating procedures.

9. Keep abreast of industry trends, competition, and current opportunities to effectively contribute to the development of sales strategies.

10. Collaborate with the sales team to ensure a seamless customer experience and provide insights for improving customer engagement.

Requirements:

11. Proven work experience as a Customer Excellence - Executive or similar customer service role in the financial services sector.

12. Excellent communication and interpersonal skills.

13. Familiarity with CRM systems and practices.

14. Ability to multi-task, prioritize, and manage time effectively.

15. Ability to work in a fast-paced and dynamic environment.

16. Familiarity with financial products such as loans, credit cards, and savings accounts is a plus.

17. A strong customer-centric approach and a passion for delivering exceptional service.

📌 Customer Success Intern (Kolkata)
🏢 Bumchum Finserve
📍 Kolkata