Customer Success Associate – US Accounts | GACS | Remote (India)

We're growing the India team at GACS — and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading. *SIGNIFICANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM: https://forms.gle/BZ3VZPfg88UBufXQA What you'll actually be doing Jump on live calls with US customers — onboarding sessions, health checks, performance reviews. You're their go-to person.

Turn marketing numbers into plain English — leads, clicks, conversions, ROI. No jargon walls allowed.

Handle churn risks and sticky situations with calm, confidence, and a solution mindset.

Collaborate with CS, Ad Ops, and Analytics teams — because great outcomes are a team sport.

Build lasting relationships where clients actually look forward to your calls. You'll fit right in if you...

Speak

English with confidence and clarity — especially on voice calls with US business owners.





Bring 3+ years in Customer Success, Account Management, or voice-based international roles.

Are totally comfortable working US EST hours (7:30 PM – 3:30 AM IST). Night owls, this one's for you.

Take ownership naturally — you don't wait to be told, you just make things happen.

Genuinely care about the people you work with — empathy isn't a buzzword for you, it's just how you operate. Please read before applying This is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward.

Job details ? Location: Remote (India) ? Shift: US EST (7:30 PM – 3:30 AM IST) ? Type: Full-time ? Compensation: Up to ₹15 LPA (depending on experience)

Got questions? Slide into our DMs.

#WeAreHiring #CustomerSuccess #VoiceRoles #USAccounts #GACS #SaaSCareers #IndiaJobs #RemoteJobs

📌 Customer Success Associate (Voice - US Accounts) (Maharashtra)
🏢 GACS
📍 Maharashtra