Job Title: Customer Success Analyst / CSM Support

Location: Hyderabad (Hybrid) Experience_ 6-8 yrs Role Summary: This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making, tracking key metrics, and ensuring timely closure of customer-related actions. The focus is on data analysis, reporting, and operational tracking to enhance customer outcomes.

Key Responsibilities: Analyze customer data to identify trends, risks, and opportunities Create and maintain trackers,

dashboards, and reports to monitor customer health and performance

Set up alerts and monitoring mechanisms for key metrics and potential issues Provide actionable insights to the CSM for proactive decision-making Track action items, follow-ups,



and ensure closure of customer-related tasks Support in preparing customer reviews, reports, and presentations Collaborate with internal teams to gather data and ensure accuracy Required Skills:

Robust data analysis and reporting skills (Excel, Power BI, or similar tools) Ability to interpret data and provide insights Good understanding of customer lifecycle and success metrics Strong attention to detail and organizational skills Preferred Skills:

Experience in CSM support / operations / MIS / business analysis roles Familiarity with CRM tools (Salesforce, etc.) Basic understanding of SQL or data querying

📌 Customer Success Analyst (Hyderabad)
🏢 Juara IT Solutions
📍 Hyderabad