Company Description NoBroker HR is part of NoBroker.com, India’s first and only PropTech unicorn, focused on eliminating brokerage in real estate transactions through a technology-driven, information-rich platform. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker now serves millions of customers each month across major Indian cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors and supported by a 5000+ member team, the company offers end-to-end services such as verified properties, rental agreements, home services, loans, and society management software.

NoBroker promotes a meritocratic, high-growth environment with significant learning opportunities, work independence, and competitive compensation for driven professionals.

Role Description As a Customer Service Specialist (MBA Fresher) at NoBroker HR, you will provide support to customers using NoBroker’s platform and services, ensuring a smooth, brokerage-free experience. In this full-time, on-site role based in the Greater Bengaluru Area, you will handle inbound and outbound customer calls, respond to queries, guide users through property-related processes, and resolve issues promptly and professionally. You will track customer interactions,



document feedback, and coordinate with internal teams to improve service quality and user experience.

The role involves maintaining high standards of phone etiquette, managing escalations, and contributing to continuous improvement in customer satisfaction and service workflows.

Qualifications Strong customer-facing skills, including Customer Support and Customer Service capabilities.

Ability to enhance Customer Satisfaction and overall Customer Experience through proactive problem-solving.

Excellent Phone Etiquette and clear, professional communication in English; knowledge of additional regional languages is an advantage.

MBA (fresh graduate) from a recognized institution, with interest in PropTech, real estate, or consumer internet services.

Comfort with on-site work in the Greater Bengaluru Area and flexibility to work rotational shifts or weekends if required.

Valuable analytical and listening skills, attention to detail, and ability to work in a fast-paced, target-driven environment.

Basic proficiency in CRM tools, MS Office, and online communication platforms; prior internship or project experience in customer operations is a plus.

📌 Customer Service Specialist (MBA Fresher) (Bengaluru)
🏢 NoBroker HR
📍 Bengaluru