– Associate | International Customer Support (Chat) Company: WNS, Part of Capgemini About WNS WNS, part of Capgemini, is a global Business Process Management (BPM) company that delivers digitally led business transformation and operational excellence to clients across multiple industries. With a strong focus on innovation, customer experience, and technology-driven solutions, WNS offers employees opportunities to build rewarding careers in a dynamic and inclusive work environment.

Position

Details - Job Title: Associate – International Customer Support (Chat)

- Location: Phursungi, Pune
- Process: International Customer Support – Chat
- Experience: Minimum 1 year of experience in an International Chat Support process
- Education: Graduation is mandatory
- Shift: Rotational Shifts
- Weekly Offs: 2 Rotational Offs Job Summary We are looking for a Customer Support Associate to join our International Chat Support team. The ideal candidate should possess excellent written communication skills, a customer-centric approach, and prior experience handling international customer interactions via chat. The role requires flexibility to work in rotational shifts and rotational weekly offs.

Key Responsibilities - Respond to customer queries through chat in a timely, skilled, and empathetic manner.





- Resolve customer concerns by providing accurate information and appropriate solutions.
- Deliver a high-quality customer experience while meeting defined service standards.
- Accurately document customer interactions and follow established processes.
- Achieve productivity, quality, and customer satisfaction targets.
- Collaborate with internal teams to ensure prompt issue resolution.

Required Skills & Qualifications - Graduate in any discipline (Mandatory).

- Minimum 1 year of experience in an International Chat Support process.
- Excellent written English communication skills.
- Strong typing speed and attention to detail.
- Good analytical and problem-solving abilities.
- Customer-focused with the ability to handle multiple chats efficiently.
- Willingness to work in rotational shifts and rotational weekly offs. Why Join WNS?
- Be part of a global organization backed by Capgemini.
- Work in a collaborative and inclusive environment.
- Opportunities for learning, career growth, and internal mobility.
- Gain exposure to global clients and international customer support operations.

How to Apply Click on the link below to Register and Apply for the Job. https://smrtr.io/zG5Py

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