Job Title: Customer Experience Advisor (Fresher & 6 + months Experience) Location: Hyderabad, Telangana Department: Operations (International Chat Process) Report To: Team Leader Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities

- Handle queries on chat as per process
- Deliver consistent, high-quality customer experience in every interaction
- Resolve concerns efficiently;

escalate complex issuesas required

- Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards Required Skills and Qualifications:
- Undergraduate or Graduate (with no pending backlogs)
- Solid communication skills (verbal & written)
- Excellent typing speed (40 WPM with 90% accuracy)
- Manage multiple customer interactions while ensuring a positive experience
- Accurately capture customer details and resolve issues with precision Requirement: Willingness to work in night shifts & rotational shifts

📌 Customer Service Representative (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad