Company Description Superfan.ng (SPNG) is an edtech learning platform focused on African languages and cultural knowledge. The platform offers a gamified, quiz-first experience that helps users explore African proverbs, traditions, rites of passage, festivals, folklore, and customs.

Designed for Africans and the diaspora, Superfan.ng promotes cultural literacy in an engaging, interactive format. The company is committed to building tools that celebrate African heritage while making learning accessible and enjoyable. Team members contribute to a mission-driven setting that values curiosity, community, and continuous improvement.

Role Description The Customer Service Representative is a full-time, remote role responsible for supporting Superfan.ng users across multiple channels such as email, chat, and social media. On a day-to-day basis, this role responds to inquiries, troubleshoots account or app issues, and guides users through platform features to ensure a smooth learning experience.

The representative gathers feedback, documents recurring issues, and collaborates with product and operations teams to improve user experience and efficiency. This role also monitors user satisfaction, updates help resources and FAQs,



and maintains accurate records of interactions in customer support systems. The ideal candidate is empathetic, tech-savvy, and able to communicate clearly with diverse audiences in a fast-paced, mission-driven environment.

Qualifications

- Strong customer service skills, including experience as a Customer Service Representative or in similar Customer Service roles
- Ability to deliver high-quality Customer Support and maintain strong Customer Satisfaction across digital channels
- Experience enhancing Customer Experience through clear communication, problem-solving, and active listening
- Excellent written and verbal communication skills, with fluency in English; additional African language skills are a plus
- Comfort working remotely with reliable internet access and the ability to manage multiple tasks and priorities
- Familiarity with support tools (e.g., helpdesk software, CRM systems) and basic troubleshooting in mobile apps or web platforms
- Demonstrated empathy, cultural awareness, and interest in African languages, culture, and education technology
- Relevant education or experience in customer service, communications, or a related field

📌 Customer Service Representative (India)
🏢 Superfan Ng (SPNG)
📍 India