Hiring for Customer Support Executive :Desired candidate profileExperience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teamsExcellent verbal and written communication skills in English with robust comprehension abilitiesGood working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitiesAbility to analyze information accurately and maintain attention to detailWillingness to work in a 24x7 environmentOpen to working from the officeJob DescriptionResponsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)Capable of identifying, capturing, and documenting denial reasons accuratelyUpdate claim status, notes, and actions in the respective systems and databasesCoordinate with internal teams to resolve claim-related issues and ensure timely closureMeet productivity, quality, and compliance targets as defined by the processMaintain confidentiality and always adhere to client and organizational policies.

📌 Customer Service Representative (New Delhi)
🏢 The Hird
📍 New Delhi