Roles and Responsibilities

- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.

- Investigating and solving customer service complaints.

- Strategizing and monitoring the daily activities of customer service operations.

- Maintaining documentation pertaining to customer service department activities.

- Performing additional duties where needed.

- Assisting with the development and implementation of service policies and explaining these to staff and customers.

- Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives.

- Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.





Education and Skills Requirement

- 1+ years of work experience in a similar position.

- Proficient knowledge of customer service, and standard office practices and procedures.

- Proficient computer skills.

- Proficient standard office equipment skills.

- Outstanding communication skills, both written and verbal.

- Strong people skills.

- Excellent phone etiquette.

- Outstanding organizational skills.

Pay: Up to ₹28,000.00 per month

Advantages

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Service Representative (Bengaluru)
🏢 Enagic India Kangen Water
📍 Bengaluru