We're Hiring | Service & Operations Executive (Associate Level) Location: Noida Work Mode: Full time | Work from Office Working Days: Monday to Saturday (Sunday Fixed Off) About Emo Matrix Emo Matrix is a growing organization in the psychology and mental health education space, focused on delivering high-quality learning experiences and seamless learner support.

Role Overview We are looking for a Service & Operations Executive who will play a key role in managing learner support, internal coordination, and day-to-day operational activities. This role is ideal for freshers or early-career professionals looking to build a strong foundation in operations and service management.

Key Responsibilities Handle learner queries and service requests via WhatsApp, calls, and email Support onboarding, enrollment follow-ups, and documentation Coordinate with academics, sales, and tech teams for smooth service delivery Maintain records, trackers,



and MIS reports Assist in session scheduling, app access, certificates, and course logistics Ensure timely resolution of issues and maintain a positive learner experience Eligibility &

Requirements Graduate in any discipline (Psychology background is a plus) 0–2 years of experience (Freshers are welcome) Good communication and coordination skills Comfortable working in a fast-paced office environment Basic knowledge of Excel / Google Sheets / CRM tools is an advantage What We Offer Structured learning and growth opportunities Exposure to operations in the education & mental health domain Supportive and collaborative work culture Interested candidates can apply via DM or email at: [email protected] At Emo Matrix, operations power experiences—and people make it happen.

📌 Customer Service Representative (Sector 27)
🏢 ️ Emo Matrix Group™
📍 Sector 27