Customer Service Executive (Gurugram)

Customer Service Executive (Gurugram)

02 Aug
|
Essilor
|
Gurugram

02 Aug

Essilor

Gurugram

Responsibilities

- Manage large numbers of incoming phone calls

- Identify and assess customers needs to achieve satisfaction

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

Requirements and skills

- Robust phone contact handling skills and active listening

- Familiarity with CRM systems and practices.

- Customer Orientation and ability to adapt/respond to different types of characters

- Ability to multi-task, prioritize, and manage time effectively

- Graduate and Postgraduate

- Knowledge Of SAP and order creation

- Knowledge Of Customer service system Freshdesk

📌 Customer Service Executive (Gurugram)
🏢 Essilor
📍 Gurugram

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