Role & responsibilities:

- Handle customer queries related to home loans, EMIs, interest rates, disbursements, insurance, and loan servicing.

- Process customer service requests such as SOA, interest certificates, NOC, foreclosure, and part-payment requests.

- Resolve customer complaints within prescribed turnaround times and ensure customer satisfaction.

- Coordinate with Operations, Credit, Legal, Technical, Collection, and Branch teams for issue resolution.

- Respond to escalations received through branches, emails, customer care, and regulatory channels.

- Ensure compliance with RBI regulations, company policies, and customer service standards.

- Maintain accurate records, trackers, and MIS reports for service requests and complaints.

- Communicate professionally with customers through phone, email, and written correspondence.

- Identify recurring issues and suggest process improvements to enhance customer experience.

- Deliver high-quality customer service by demonstrating ownership, accountability, and customer-centricity.

📌 Customer Service Executive (Chennai)
🏢 Chola
📍 Chennai