Job Summary

Location: Jaipur

CX25WW is inviting applications for Customer Service Associates to support one of the world's leading e-commerce businesses. This prospect is ideal for individuals who enjoy interacting with customers, solving problems, and delivering exceptional customer experiences through Phone, Chat, and Email support.

Please Note: This is a referral-based hiring program. Only candidates who successfully complete the CX25WW evaluation process will be referred to the company's Human Resources team for further interview rounds. Referral does not guarantee final selection.

CX25WW Assessment Process

Before your profile is referred, you will complete a single evaluation round conducted by CX25WW.

The assessment includes

- AI-Based Communication Assessment
- Leadership Style Assessment
- Work Style Assessment

Total Assessment Duration: Approximately 15 Minutes The assessment evaluates your overall suitability for customer-facing roles and helps us recommend the right candidates to our hiring partners.

Responsibilities

- Handle customer interactions through Phone, Chat, and Email.
- Resolve customer queries with empathy and professionalism.
- Provide accurate information regarding products, services, orders, payments, and returns.
- Escalate complex issues whenever required.
- Deliver an outstanding customer experience in every interaction.
- Maintain high standards of quality, compliance, and data privacy.




- Meet productivity and quality KPIs.
- Work collaboratively with internal teams to resolve customer concerns.
- Maintain detailed and accurate documentation of customer interactions.

Eligibility
- Minimum Qualification: 12th Pass
- Graduates from any stream are welcome.
- Distance Learning, Open University, and Regular graduates are eligible.
- Freshers and experienced professionals are encouraged to apply.
- Excellent English communication skills are preferred.
- Regional language proficiency is an added advantage.

Ideal Candidate
- Enjoy helping people
- Communicate confidently
- Can remain calm under pressure
- Learn quickly
- Are customer-focused
- Take ownership of issues
- Are comfortable using computers and web-based applications
- Can work independently as well as in a team

Recruitment Process
1. Submit your application
2. Complete the CX25WW AI Assessment (15 Minutes)
- Communication Skills
- Leadership Style
- Work Style

- CX25WW Evaluation
- Profile Referral to Hiring Company (Successful candidates only)
- HR Interview
- Operations / Final Selection (As applicable)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Associate u2013 Phone | Chat | Email Support (Jaipur)
🏢 CX25WW
📍 Jaipur