A Customer Service Executive is a qualified who interacts with customers to answer questions, resolve complaints, provide product or service information, and ensure customer satisfaction.

Typical responsibilities include

- Responding to customer inquiries via phone, email, chat, or in person.

- Resolving customer complaints and issues promptly.

- Processing orders, returns, refunds, or service requests.

- Maintaining accurate customer records.

- Escalating complex issues to the appropriate department.

- Following up with customers to ensure their concerns are resolved.

Key skills:

- Excellent communication and interpersonal skills.

- Problem-solving and conflict resolution.

- Active listening.

- Patience and empathy.

- Time management.

- Basic computer skills and familiarity with CRM software.

Common qualifications:

- High school diploma or bachelor's degree (depending on the employer).

- Experience in customer service is often preferred.

- Good verbal and written communication skills.

Benefits

- Provident Fund

Work Location: In person

📌 Customer Service Assistant (Mangalore)
🏢 VK Furniture and Electronics, Mangalore
📍 Mangalore