● Proactively reach out to customers identified as at-risk of cancellation or churn. ● Conduct detailed conversations to understand customer concerns and reasons for potential discontinuation of service. ● Develop a deep understanding of our plans and services to effectively educate customers on features, advantages, and value propositions. ● Offer solutions, alternatives to retain customers and prevent cancellations. ● Resolve customer issues promptly and effectively, ensuring a positive resolution. ● Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement & communicate feedback to team leaders/manager for prompt action.