- Manage post-order customer communication and provide exceptional client support.
- Act as the primary point of contact for customer queries and order updates.
- Ensure timely coordination for material deliveries.
- Maintain and update customer databases and enquiry records.
- Track invoice acknowledgements and delivery confirmations.
- Follow escalation procedures and coordinate with internal teams.
- Support sales operations by monitoring customer requests and follow-ups.
- Keep customers informed about delivery status and resolve delays proactively.
Skills Required ✔ Excellent English Communication & Email Drafting
✔ Robust Follow-up & Coordination Skills
✔ Proficiency in Microsoft Excel / Google Sheets
✔ Customer Relationship Management
✔ Time Management & Problem Solving
Any Graduate
Experience
- Experience in Customer Relationship / Customer Support / Client Coordination
- Candidates from Manufacturing or Industrial industries are preferred.