Ensure exceptional customer experience and maintain long-term client relationships. Perfect for someone passionate about customer satisfaction.
Key Responsibilities
- Manage customer relationships post-sales
- Handle customer queries and complaints
- Ensure timely resolution of issues
- Conduct customer satisfaction surveys
- Coordinate with internal teams for service delivery
- Maintain customer database and records
- Identify upselling and cross-selling opportunities
Required Skills & Qualifications
- Excellent customer service skills
- Robust problem-solving abilities
- Empathetic and patient personality
- Good communication skills in English and Hindi
- Proficiency in CRM software
- Graduate degree required
Job Summary
- Department: Customer Service
- Location: Gurgaon, Haryana
- Experience: 2-5 years
- Job Type: Full-time
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.