We are looking for a proactive and detail-oriented professional to manage customer relationships and coordinate with internal and external stakeholders to ensure smooth and timely order delivery. The ideal candidate will act as the key point of contact between customers, operations, and other departments to maintain high service standards and customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for customers regarding order status, queries, and issue resolution
Manage end-to-end order lifecycle—from order confirmation to successful delivery
Coordinate with internal teams (operations, logistics, sales, warehouse) to ensure timely fulfillment
Build and maintain solid relationships with customers and key stakeholders
Proactively identify potential delays or issues and take corrective actions
Provide regular updates to customers on order progress and delivery timelines
Ensure accurate documentation and tracking of orders in systems
Handle escalations professionally and ensure quick resolution
Monitor service levels and work towards continuous improvement in delivery performance
Gather customer feedback and share insights with relevant teams