About the Company

Kapoor Diesels Garage Pvt Ltd. was established in 1952 to provide repair and maintenance for HCV and LCV segment. Over a period of years, Kapoor Diesels build its expertise and has been known as the pioneers in this segment.

Kapoor Diesels entered into a contract with Tata Motors Ltd in 1994 to become one of the first TASS (Telco Authorized Service Station) for Commercial Vehicles in Delhi and has since grown from strength to strength. Over last 8 years, Company has transformed to a major logistics player and is serving to Multinationals and Indian Majors in the areas of Automobiles, Express Delivery, FMCG’s, Warehousing. The company operates in India, Middle East and Africa region and expanding it’s footprint fast in more international geographies.

Job Summary

We are looking for a proactive and customer-focused CRM Executive with experience in the FMCG industry. The ideal candidate will be responsible for managing customer relationships, coordinating with the sales team and distributors, ensuring timely order processing, resolving customer concerns, and maintaining accurate CRM records to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Manage day-to-day customer interactions and maintain strong customer relationships.

Coordinate with the sales team, distributors, and internal departments to ensure smooth business operations.

Process customer orders and monitor order status until successful delivery.

Resolve customer queries and complaints within the defined turnaround time.

Maintain and update customer information in the CRM system.

Prepare daily, weekly, and monthly MIS reports and sales performance reports.

Track sales orders, customer requests, and service issues.

Coordinate with logistics, warehouse,



and finance teams for order execution and payment follow-ups.

Support the sales team in achieving business targets through timely coordination and reporting.

Ensure accurate documentation of customer records, orders, and communications.

Monitor customer feedback and recommend improvements to enhance customer satisfaction.

Generate dashboards and analyze sales and customer data using MS Excel and CRM tools.

Required Skills

Customer Relationship Management (CRM)

Distributor & Dealer Management

Sales Coordination

Order Processing

Customer Complaint Resolution

MIS Reporting

Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP)

CRM Software (SAP, Salesforce, Zoho CRM, Microsoft Dynamics, or similar)

ERP System Knowledge

Strong Communication & Interpersonal Skills

Problem-Solving and Analytical Skills

Time Management and Multitasking

Preferred Candidate Profile

2–5 years of experience as a CRM Executive, Sales Coordinator, or Customer Service Executive in the FMCG industry.

Experience in handling distributors, dealers, and institutional customers.

Good knowledge of sales order management and customer support processes.

Proficiency in MS Excel and CRM/ERP systems.

Ability to work in a fast-paced environment and coordinate with cross-functional teams.

Key Performance Indicators (KPIs)

Customer query resolution time

Customer satisfaction level

Order processing accuracy

On-time order coordination

CRM data accuracy

MIS report accuracy and timeliness

Sales support efficiency

Complaint closure turnaround time What We Offer

- Prospect to build a ₹100 crore-a-year revenue engine for a ₹1000+ crore growing logistics and warehousing company.
- Direct access to the leaders — entrepreneurial culture, speed of decision-making and real ownership.
- Competitive Compensation.

📌 Customer Relationship Management Executive (Manesar)
🏢 Kapoor Diesels Garage Private
📍 Manesar