Company Description Bridge Hive HR is a forward-thinking, full-spectrum organization that provides end-to-end HR services aimed at transforming workplaces. Founded by Sukriti Dayal, the company focuses on talent acquisition, building high-performance cultures, and driving sustainable organizational growth.

With experience across industries such as real estate, telecom, retail, e-commerce, and pharmaceuticals, Bridge Hive HR designs customized HR solutions aligned with each client’s business objectives. Its services span recruitment, leadership development, strategic talent management, and training & development to help organizations build strong teams and thrive in a competitive workplace.

Bridge

Hive HR is dedicated to helping businesses create the right team and foster a thriving workplace culture.

Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Mumbai, responsible for developing and executing CRM strategies to strengthen client relationships and support business growth. This role involves overseeing CRM systems and processes, segmenting markets and client groups, and identifying opportunities to enhance customer engagement and retention.

The manager will collaborate with sales, marketing, and HR teams to design targeted outreach initiatives, track customer interactions, and analyze performance metrics. Day-to-day tasks include managing client communication plans,



monitoring CRM data quality, coordinating projects that improve customer experience, and preparing regular reports and insights for leadership. The role also entails proactively resolving client issues, gathering feedback, and recommending improvements to services and processes.

Qualifications

- Candidates should possess strong Analytical Skills and experience using data to drive CRM decisions and customer insights.
- Candidates should possess excellent Communication abilities for managing client interactions and collaborating with internal stakeholders.
- Candidates should possess Sales and Market Segmentation skills to design targeted strategies that support revenue growth and customer retention.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives and cross-functional projects.
- Relevant experience in CRM management, customer success, or account management, preferably within HR services or professional services.
- Familiarity with CRM platforms and basic reporting or dashboard tools; ability to learn new systems quickly.
- Bachelor’s degree in Business, Marketing, HR, or a related field; advanced certifications in CRM or customer success are an advantage.
- Ability to work on-site in Mumbai, manage multiple priorities, and maintain a customer-focused, solutions-oriented mindset.

📌 Customer Relationship Management Manager (Mumbai)
🏢 Bridge Hive HR
📍 Mumbai