Company Description LifeCell International is a pioneering healthcare company in India, founded in 2004 as the country’s first and only stem cell bank with a community banking model. Over 21 years, LifeCell has grown into a trusted healthcare innovator operating across five verticals: Biobank, Biologics, AreoVeda mom & baby skincare, MFine digital health app, and LifeCell Diagnostics. Its integrated ecosystem combines biotechnology, regenerative science, digital health, certified-safe skincare, and wellness to support families throughout their healthcare journey.

With extensive diagnostic capabilities and advanced therapeutic offerings, LifeCell focuses on proactive, long-term health solutions that protect current and future generations.

Role Description The Customer Relations Executive is a full-time, on-site role based in Bengaluru, responsible for delivering a high-quality experience to LifeCell customers across its healthcare offerings. This role involves handling inbound and outbound customer interactions, responding to queries, providing accurate information on products and services, and resolving concerns with empathy and professionalism. The executive will maintain detailed records of customer communications, follow up on pending issues, and coordinate with internal teams to ensure timely resolution and service delivery.

Daily activities include managing customer satisfaction initiatives,



supporting retention and loyalty programs, and identifying opportunities to improve processes based on customer feedback. The role also requires adherence to compliance standards, clear documentation, and consistent representation of LifeCell’s values of trust, care, and innovation.

Qualifications

Candidates should possess strong Client Relations and Customer Service skills, with a focus on building long-term relationships and managing inquiries effectively.

Candidates should possess excellent Interpersonal Skills and Communication abilities, including transparent verbal and written communication and active listening.

Candidates should possess a strong orientation toward Customer Satisfaction, with the ability to handle complaints, manage expectations, and deliver solutions in a timely manner.

Relevant experience in customer-facing roles within healthcare, diagnostics, or related service industries is beneficial.

Ability to work in a structured environment, use CRM or ticketing tools, and manage multiple customer interactions efficiently.

Minimum of a bachelor’s degree in any discipline; specialization in business, healthcare administration, or communications is an advantage.

Comfort working on-site in Bengaluru, with flexibility to adapt to shift timings as business needs require.

📌 Customer Relations Executive (Bengaluru)
🏢 LifeCell International Pvt.Ltd
📍 Bengaluru