Customer Onboarding & Success Specialist (AI-Enabled) Remote | India | Full-Time | Permanent Placed by Hotsourced – connecting exceptional talent with world-class global companies.

About Our

Client An AI-first, founder-led SaaS startup building a modern merchandising and supply chain planning platform for scaling consumer brands — helping fashion, homeware, and consumer product businesses plan, forecast, and make smarter inventory decisions alongside their existing ERP/WMS. Already live with paying customers and growing fast, they're hiring their first Customer Onboarding & Success Specialist. The Role

Own the customer journey from kickoff to successful adoption — part customer success, part operations, part AI-driven problem solving. You'll become the trusted advisor customers rely on: leading onboarding conversations, organizing their data, configuring the platform, and using AI tools daily to make every onboarding smoother than the last. What You'll Do

- Lead multiple onboarding projects from kickoff to go-live, including training and go-live support.
- Use AI tools (Claude, ChatGPT, etc.) daily to automate repetitive work, build onboarding assets, analyze customer data, and streamline workflows.
- Build trusted customer relationships through proactive communication and confident meeting facilitation.
- Prepare, validate, and organize customer data in Excel — cleaning, restructuring, and modeling spreadsheets ahead of platform configuration.
- Create onboarding playbooks, templates, and checklists that scale.
- Feed recurring customer challenges back to the founders as product feedback.





What You'll Need • 3 + years experience in similar role.

- Experience in Customer Success, Onboarding, Account Management, Operations, or a similar client-facing role.
- Extensive hands-on experience working in Excel — formulas, pivot tables, data cleaning, and building/maintaining structured spreadsheets from messy source data.
- Genuine, hands-on AI experience: daily use of tools like Claude, ChatGPT, Gemini, or Copilot to automate tasks, build workflows, or solve real business problems — not just casual use.
- Strong communication and relationship-building skills; confident running meetings independently.
- Self-motivated, organized, and thrives with ambiguity in a rapid-moving startup.
- Excellent written and spoken English.

Great to have: SaaS, retail tech, ecommerce, merchandising, inventory planning, supply chain, Shopify, or Amazon Seller Central experience. We'd Love to Hear About

Specific examples, not general claims — a process you've automated with AI, a complex Excel workflow or model you've built, or something you built out of pure curiosity. What's on Offer

- Monday–Friday, UK business hours, fully remote.
- Reports directly to the Founder.
- ₹15-17 lakh per annum (depending on experience).
- Permanent.
- Real ownership from day one — help shape how onboarding scales as the company grows. Ready to help build world-class customer experiences?

If you're passionate about working with customers, embracing AI, improving processes, and helping businesses succeed, we'd love to hear from you.

📌 Customer Onboarding & Success Specialist (AI-Enabled) (India)
🏢 hotsourced
📍 India