- To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customer issues and follow problems through to resolution.
- Meeting with other managers to discuss possible improvements to customer service.
- Supervise and train the staff members to provide highest standards of customer service.

Requirement

-Positive knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive.

-Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.

-Self-motivated and ability to motivate others.

-Tenacious and resilient. -Ability to lead by example, motivate and develop employees.

-Ability to work autonomously and as part of a team.

-Excellent communication skills.

📌 Customer Experience Manager (India)
🏢 Zara
📍 India