Customer Experience Executive (Bengaluru)

Customer Experience Executive (Bengaluru)

02 Aug
|
Simple Energy
|
Bengaluru

02 Aug

Simple Energy

Bengaluru

Roles and Responsibilities :

- Develop and implement effective customer experience strategies to drive business growth and improve customer satisfaction.

- Conduct regular mystery shopping exercises to identify areas of improvement in the customer journey.

- Collaborate with cross-functional teams to resolve complex issues and ensure seamless resolution for customers.

- Analyze data from various sources (e.g., CSAT, NPS) to measure performance metrics and optimize processes.

Job Requirements :

- 2-7 years of experience in a similar role within the financial services industry.

- Robust understanding of CX principles, including customer experience management, net promoter score (NPS), and CSAT.

- Proven track record of improving customer satisfaction ratings through process improvements and innovative solutions.

📌 Customer Experience Executive (Bengaluru)
🏢 Simple Energy
📍 Bengaluru

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