Job Title: Customer Experience Executive II

Location: Bangalore

Experience: 0-3 Years

Qualification: Bachelors Degree / Diploma

Employment Type: Full-Time

About the Role

We are looking for a proactive and customer-focused Executive – Customer Experience (Semi-Voice) to manage customer interactions across multiple communication channels, including calls, emails, and live chat. The ideal candidate will be responsible for delivering timely, accurate, and empathetic customer support while ensuring a high standard of service quality and customer satisfaction.

The role requires strong communication skills, problem-solving ability, attention to detail, and flexibility to support business requirements across different customer support channels.

Key Responsibilities

- Handle customer queries through inbound and outbound calls, emails, and live chat.
- Provide accurate and clear information regarding products and services.
- Resolve customer concerns by troubleshooting common issues and providing first-level support.
- Escalate complex customer concerns to the appropriate teams and ensure timely resolution.
- Manage customer escalations and follow up through callback support to ensure closure.
- Ensure adherence to company policies, quality standards, and compliance guidelines during customer interactions.
- Maintain accurate documentation and records of customer conversations, issues, and resolutions.
- Deliver a high-quality customer experience with empathy, professionalism, and efficiency.
- Coordinate effectively with internal teams to resolve customer concerns.




- Remain flexible to support multiple communication channels based on business requirements.
- Work rotational shifts, including weekends, holidays, and extended working hours during peak periods if required.

Required Skills & Qualifications
- Fluency in English and Hindi with solid verbal and written communication skills.
- Strong typing speed with high accuracy.
- Bachelor’s degree or equivalent diploma in any discipline.
- Ability to handle customer interactions across voice, email, and chat support channels.
- 1–3 years of experience in customer service, customer support, semi-voice, or similar roles.
- Strong problem-solving and conflict-resolution skills.
- Customer-centric mindset with a focus on delivering excellent service.
- Excellent interpersonal and communication skills with an empathetic approach.
- Ability to work in a fast-paced and collaborative environment.
- High attention to detail and strong ownership mindset.

Preferred Skills
- Experience using CRM tools such as Freshdesk, Zendesk, or similar customer support platforms.
- Working knowledge of Google Sheets or MS Excel for tracking and reporting.

Work Environment
- Dynamic and customer-focused work environment.
- Opportunity to work across multiple support channels and customer touchpoints.
- Collaborative culture with opportunities for professional growth and learning.

Shift Requirement
- Candidate should be comfortable working rotational shifts, including weekends and holidays as per business requirements.

📌 Customer Experience Executive (Bengaluru)
🏢 SKILLVENTORY
📍 Bengaluru