About The Company Through our dedicated associates, Conduent Business Services India LLP delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. We are committed to innovation, excellence, and integrity in all our operations, providing a dynamic environment where our employees can thrive and make a meaningful impact. Our company values diversity, inclusion, and continuous development, ensuring that every team member is empowered to succeed and grow professionally.

About The Role We are seeking a dedicated and detail-oriented Customer Service Associate to join our team. In this role, you will be responsible for providing exceptional support to our clients and end-users through effective communication and problem-solving. You will handle routine inquiries, assist with resolving issues, and ensure that all interactions align with company standards and policies.

This position offers an excellent opportunity for individuals looking to develop their skills in a rapid-paced, customer-centric environment while contributing to the success of our organization. The ideal candidate will demonstrate strong interpersonal skills, a proactive attitude, and the ability to manage multiple tasks efficiently.

Qualifications The ideal candidate should possess a minimum of a high school diploma or equivalent. Vocational training, certifications, or prior experience in customer service or call center operations will be advantageous. Strong communication skills, both written and verbal, are essential.

Candidates should have the ability to work independently with minimal supervision, demonstrate problem-solving capabilities,



and maintain a professional demeanor at all times. Familiarity with standard office software and CRM systems is preferred. Additionally, applicants must be adaptable, patient, and committed to delivering high-quality service to clients.

Responsibilities Assess incoming calls to determine the appropriate course of action, including providing immediate service, transferring calls, or escalating issues for further resolution.

Identify customer needs by reviewing case notes and examining each situation individually to ensure personalized service.

Perform routine call center activities related to business products and services, adhering to established scripts and guidelines.

Use standard communication protocols to address customer inquiries, providing clear and empathetic explanations of company policies and procedures.

Gather and update relevant information in the database accurately and efficiently.

Escalate complex or unresolved issues to senior team members or management for further action.

Maintain compliance with all organizational policies, standards, and procedures.

Participate in ongoing training and development initiatives to stay current with product knowledge and customer service best practices.

Contribute to team goals by supporting colleagues and sharing insights to improve overall service quality.





Perform additional duties as assigned by supervisors to support operational objectives.

Benefits Conduent Business Services India LLP offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Employees are eligible for competitive salary packages, health insurance coverage, and paid time off. We also provide opportunities for career advancement through training programs, skill development workshops, and internal mobility.

Our organization fosters a positive work environment that encourages collaboration, innovation, and recognition. Additionally, employees have access to employee assistance programs and wellness initiatives to promote a healthy work-life balance.

Equal Opportunity Conduent Business Services India LLP is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. We are committed to creating an inclusive environment where all employees are valued and respected. For US applicants, individuals with disabilities who require reasonable accommodations to apply for or perform their job can request such accommodations by submitting a request through the designated form, which can be accessed or downloaded [here](#).

Complete the form and email it as an attachment to [email address]. You may also review Conduent's ADAAA Accommodation Policy [here](#).

📌 Customer Experience Associate (India)
🏢 FetchJobs.co
📍 India