- Issue Resolution: Handle inbound/outbound inquiries, troubleshooting product or service problems, and processing escalations appropriately.

- Record Management: Accurately update customer relationship management (CRM) systems and ticket logs.

- Feedback Collection: Identify recurring user complaints and communicate actionable insights to internal product, sales, or tech teams.

- Brand Representation: Maintain a qualified, empathetic tone to ensure positive post-sale customer engagement and brand retention.

- Communication: Exceptional verbal and written proficiency (often multilingual to cater to regional markets in India and abroad).

- Patience & Empathy: Emotional intelligence to handle difficult or frustrated consumers calmly.

- Technical Aptitude: Familiarity with modern CRM platforms, ticketing systems (e.g., Zendesk, Salesforce), and database data entry.

- Education & Experience: Typically requires a Bachelor's degree and 1–3+ years in a client-facing or support role, though entry-level candidates with strong soft skills are frequently hired.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Customer Experience Assistant (Bengaluru)
🏢 The Platinum Boutique Business Hotel
📍 Bengaluru