Key Responsibilities

- Act as the single point of contact (SPOC) for assigned clients, addressing inquiries and ensuring timely follow-up.

- Build and maintain strong relationships with clients by delivering exceptional customer service and personalized support.

- Schedule and coordinate grooming, veterinary, boarding, or other pet care services based on client requirements.

- Prepare and process invoices, billing, payments, and receipts accurately.

- Perform data entry and maintain up-to-date client and pet information in the organization's software/CRM system.

- Ensure the accuracy of pet profiles, including medical history, grooming preferences, vaccination records, and service history.

- Coordinate with grooming, veterinary, and operations teams to ensure services are delivered as scheduled.

- Assist clients with service recommendations, appointment changes, cancellations, and follow-up communications.

- Monitor ongoing client requests and ensure issues are resolved promptly and professionally.

- Communicate appointment reminders, service updates, and post-service feedback requests.

- Handle customer concerns, complaints, or escalations with empathy and work towards timely resolution.





- Maintain confidentiality and accuracy of customer and pet information.

- Support cross-functional teams by coordinating daily operational requirements and ensuring smooth client experiences.

- Generate basic reports related to appointments, billing, and customer interactions when required.

- Ensure compliance with company policies, service standards, and customer care procedures.

- Continuously identify opportunities to improve customer satisfaction and operational efficiency.

Key Skills

- Excellent verbal and written communication skills.

- Solid customer service and relationship management abilities.

- Proficiency in billing, invoicing, and data entry.

- Experience working with CRM or pet management software.

- Strong organizational and multitasking skills.

- High attention to detail and accuracy.

- Problem-solving and conflict-resolution skills.

- Ability to work collaboratively with grooming, veterinary, and operations teams.

- Compassion for animals and a genuine passion for delivering outstanding pet care experiences.

📌 Customer Care Specialist (Chennai)
🏢 Hema's Enterprises
📍 Chennai