We are looking for a detail-oriented and proactive Customer Care Operations Executive to join our team. This role is crucial in ensuring smooth operational processes within the Customer Care Department, supporting customer and advisor interactions, and coordinating across teams to maintain data integrity and service quality.

Key Responsibilities:

- Communication &
- Coordination:

- Handle rectification requests from branches, customers, and advisors through daily coordination with Customer Service and Data Center teams.

- Respond to queries regarding commission discrepancies or data not reflecting on panels.

- Staff Training &

- Onboarding:

- Train and support new team members on daily operations and role responsibilities.

- Maturity &

- Closure Management:

- Maintain upcoming maturity schedules and share updates with relevant teams.

- Manage queries related to pre-closure, pre-maturity, and maturity calculations for customers and advisors.

- Coordinate death case processing, including maturity/withdrawal calculations and verification with the Legal Department.

- Data &

- Software Maintenance:





- Update and verify pre-closure and rectification data weekly, including Cadre ID updates in the system.

- Maintain and archive essential email communications for future reference.

- Collaborate with the IT Department to update software with new products and revised rates.

- Reporting &

- Records Management:

- Prepare and verify monthly business reports to identify and correct discrepancies before commission processing.

- Download and compile reports for senior management as needed.

- Maintain yearly circular records and points for compliance and tracking.

- Financial Operations Support:

- Process and communicate bonus calculations and commission-related information.

- Handle requests related to interest certificates and interest calculations for branches and customers.

- Manage share cancellations and sanction processing.

Pay: ₹15,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Customer Care Operations Executive (Khar)
🏢 Tirumalla Tirupati Credit Multistate Credit Society
📍 Khar