02 Aug
|
Fia Technology Services
|
Gurugram
02 Aug
Fia Technology Services
Gurugram
Key Result Areas (KRAs)
1. Customer Support
- Respond to customer calls, emails, and queries promptly.
- Provide accurate information and assistance to customers.
1. Issue Resolution
- Handle customer complaints and resolve issues within the agreed timeline.
- Escalate unresolved concerns to the relevant team.
1. Order & Service Coordination
- Track customer orders and provide status updates.
- Coordinate with Sales, Operations, Logistics, and Finance teams for smooth execution.
1. Customer Satisfaction
- Ensure a positive customer experience in every interaction.
- Follow up with customers to confirm issue resolution.
1. Data Management
- Maintain accurate customer records and communication logs.
- Update CRM and other systems regularly.
📌 Customer Care Executive (Gurugram)
🏢 Fia Technology Services
📍 Gurugram