02 Aug
|
Bigbang HR Advisors
|
Gurugram
02 Aug
Bigbang HR Advisors
Gurugram
Key Responsibilities ● Handle customer queries via phone, email, WhatsApp, chat, and social media. ● Resolve customer complaints efficiently while maintaining a high level of customer satisfaction. ● Process orders, returns, exchanges, refunds, and cancellations as per company policy. ● Coordinate with internal departments such as warehouse, logistics, sales, and accounts to resolve customer issues. ● Maintain accurate records of customer interactions in the CRM system. ● Follow up with customers to ensure timely resolution of their concerns. ● Educate customers about products, services, and company policies. ● Meet defined response time, resolution time, and customer satisfaction (CSAT) targets. ● Escalate unresolved issues to the appropriate department or manager. ● Prepare daily, weekly, and monthly customer service reports as required.
📌 Customer Care Executive (Gurugram)
🏢 Bigbang HR Advisors
📍 Gurugram