Customer Assistance Manager-Loan Against Property-Hardship Assistance Unit - Manage customer assistance specifically for Loan Against Property products within the Hardship Assistance Unit.

- Handle customer queries, complaints, and provide solutions related to loan hardship cases.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain records and documentation related to customer assistance activities.
- Support the bank’s efforts to provide financial relief and assistance to customers facing difficulties.
- Work closely with loan processing and recovery teams to facilitate smooth customer experience.
- Ensure compliance with banking policies and regulatory requirements while assisting customers.
- Provide empathetic and skilled service to customers in hardship situations.
- Monitor and report on customer assistance metrics and feedback to improve service quality.
- Collaborate with branch and regional teams to implement customer assistance strategies effectively.

📌 Customer Assistance Manager - Loan Against Property (Ahmedabad)
🏢 Kotak Mahindra Bank
📍 Ahmedabad