Location: New Hope Fertility, IVF & Research Centre / Samarpan Diagnostic Centre
Experience: 2-5 Years
Salary (CTC): 30,000 per month
Job Summary
We are seeking a proactive and customer-focused Team Leader Customer Care to lead our customer care team, ensure exceptional patient experience, and drive quality lead conversion into centre visits and treatment enquiries.
Key Responsibilities
- Lead and manage the Customer Care team to achieve monthly targets.
- Convert quality enquiries into appointments and patient visits.
- Monitor daily follow-ups, call quality, and lead conversion.
- Handle escalated patient queries and provide effective counselling.
- Coordinate with Marketing, Front Office, and Doctors for seamless patient management.
- Prepare daily and monthly performance reports (MIS).
Requirements
- Graduate in any discipline (MBA preferred).
- 25 years of experience in Customer Care, Healthcare, Hospital, IVF, Diagnostic Centre, or BPO.
- Minimum 1 year of team handling experience.
- Solid communication, leadership, counselling, and conversion skills.
- Proficiency in MS Excel and CRM/HIS software is preferred.
Key Skills
- Team Leadership
- Lead Conversion
- Patient Counselling
- Customer Relationship Management
- Communication & Negotiation
- Performance Management
- Complaint Resolution
- MIS Reporting
📌 Custome Care Executive Team Leader (Indore)
🏢 New Hope Fertility Ivf And Research Center
📍 Indore
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