Mission

: Own All Time Design's reputation on every public surface. Turn happy clients into public proof and unhappy clients into resolved, retained ones.

Responsibilities

1. Own Trustpilot, Google, Clutch, G2, and DesignRush: profiles claimed, complete, monitored daily.

2. Run review generation: automated post-delivery invitations to all clients plus personal outreach to long-tenure accounts.

3. Reply to 100% of reviews within 24 hours in a warm, specific, non-templated voice; own billing and refund escalations to full resolution, then close the loop publicly.

4. Build a detractor-recovery channel (cancellation follow-ups, exit surveys) that catches complaints before they become reviews.

5. Produce testimonials and case studies with signed consent on file.

6. Monitor brand mentions (Google, Reddit, social) and send a weekly reputation report: score movement, review velocity, themes.

7. Feed recurring complaint themes to product and ops monthly with recommended fixes.

📌 Customer Advocacy & Reputation Manager (India)
🏢 All Time Design
📍 India