Role & responsibilities

Manage and maintain CRM pipelines for two real-estate business operations.

- Ensure every lead is assigned, contacted and updated correctly.
- Monitor follow-ups, property sourcing, visits, negotiations and closures.
- Audit customer calls and WhatsApp conversations.
- Train and guide telecallers and sales executives.
- Track customer complaints and improve service quality.
- Prepare daily and weekly sales-performance reports.
- Ensure no hot lead or follow-up is missed.
- Maintain complete data confidentiality.

Preferred candidate profile

3-5 years of experience in CRM, sales operations or customer quality.
- Practical knowledge of Zoho CRM, TeleCRM or similar software.
- Experience in call-quality monitoring and staff training.
- Strong Excel and reporting skills.
- Positive communication in English, Telugu and Hindi.
- Real-estate experience is preferred.
- Candidates must be willing to work from the office.

📌 CRM & SALES Operations lead (Hyderabad)
🏢 Vistara Prime
📍 Hyderabad