CRM Manager – Company Name - Sumiram Sai Realtors Position - CRM Manager (Customer Relationship Management) Location - Noida Sector 63 Industry - Commercial Real Estate About the Company Sumiram Sai Realtors is a leading commercial real estate specializing in office spaces, retail, industrial, and investment properties. We are committed to delivering exceptional customer experiences through qualified service and long-term client relationships.

Job Summary We are looking for an experienced and customer-focused CRM Manager to oversee customer relationship management, post-sales operations, client communication, and service excellence. The ideal candidate will ensure seamless coordination between clients and internal departments while maintaining high customer satisfaction and retention.

Key Responsibilities - Manage the complete customer relationship lifecycle from booking to post-sales support. Act as the primary point of contact for client queries, requests, and issue resolution. Coordinate with Sales, Accounts, Legal, and Operations teams to ensure timely completion of customer requirements.

Maintain accurate customer records, agreements, payment updates, and documentation in the CRM system. Handle customer complaints professionally and ensure prompt resolution. Monitor customer satisfaction and implement initiatives to improve the overall customer experience.

Track pending documentation, collections, registrations,



and customer follow-ups. Prepare daily, weekly, and monthly CRM and MIS reports for management. Develop and implement CRM processes and standard operating procedures (SOPs).

Lead and mentor the CRM team to ensure high-quality customer service. Ensure compliance with company policies and maintain service standards. QualificationsBachelor's degree in Business Administration, Commerce, Marketing, or a related field.

MBA will be an added advantage. 4–7 years of experience in CRM, customer relationship management, or post-sales operations, preferably in the real estate industry. Strong communication, coordination, and problem-solving skills. Proficiency in CRM software, Microsoft Excel, and MS Office.

Required

SkillsCustomer Relationship Management Team Management Client Communication Post-Sales Coordination Documentation Management MIS Reporting Conflict Resolution Process Improvement Time Management Attention to Detail Salary Up to ₹45,000 per month (In-Hand) (Based on experience and interview performance.) BenefitsAttractive Performance Incentives Career Growth Opportunities Professional Development Supportive and Collaborative Work Environment Join Sumiram Sai Realtors and contribute to delivering exceptional customer experiences while building long-term client relationships in the commercial real estate sector.

📌 CRM Manager (Noida)
🏢 Sumiram sai realtors
📍 Noida