CRM Strategy &

- Customer Experience – Develop and execute strategies to enhance satisfaction, retention, and loyalty across the home‑buying journey.

Seamless Journey

Management – Ensure smooth customer experience from booking to possession and post‑handover service.

Service

Standards – Establish, monitor, and enforce customer service protocols across all projects.

Customer

Engagement – Drive initiatives to strengthen long‑term relationships and brand trust. Team Leadership – Lead, mentor, and build CRM teams across projects; set KPIs and foster high performance.

Customer

Communication – Oversee transparent, timely communication on payments, construction updates, documentation, and handovers.

Issue

Resolution – Manage escalations and ensure prompt, qualified resolution of customer concerns. Possession &





- Handover – Oversee end‑to‑end handover process, coordinating with cross‑functional teams for accuracy and timeliness.

Process

Excellence &

- Compliance – Standardize CRM processes, ensure RERA compliance, and drive continuous improvements. Analytics &
- Reporting – Monitor satisfaction metrics, prepare MIS dashboards, and use feedback to recommend product/service enhancements. Coordinate with the Marketing, Construction, and Finance teams; manage CRM software operations; prepare reports for the Directors; and demonstrate proficiency in CRM platforms and Microsoft Excel.

📌 CRM Head (Bengaluru)
🏢 Vanshika Life Spaces Private
📍 Bengaluru