Experience:- Minimum of 2-5 years in post sales CRM in real estate company
Key Responsibilities:
Communication and Coordination:
- Coordinate with sales, legal, finance, and property management teams to resolve client issues.
- Communicate important updates and information to clients regarding their property, such as maintenance schedules, payment reminders, and community events.
Customer Support:
- Handle and resolve customer complaints and issues promptly and professionally.
- Provide guidance and support to clients on the use of property facilities and services.
- Facilitate the process of title transfers, documentation, and other post-sale formalities.
Data Management and Reporting:
- Ensure accurate and up-to-date client information is maintained in the CRM system.
- Generate and analyze reports on customer feedback, complaints, and service requests.
- Provide insights and recommendations based on CRM data to improve customer service and satisfaction.
Process Improvement:
- Identify areas for improvement in post-sale processes and customer interactions.
- Implement strategies to enhance the customer experience and streamline post-sale operations.
- Develop and refine standard operating procedures (SOPs) for post-sale customer interactions.
Client Engagement:
- Organize and manage client appreciation events, workshops, and seminars.
- Foster long-term relationships with clients through personalized engagement and loyalty programs.
- Monitor client satisfaction levels and proactively address any decline in customer satisfaction.
Client Relationship Management:
- Maintain and update customer profiles in the CRM system.
- Serve as the primary point of contact for clients post-purchase, addressing inquiries, concerns, and requests in a timely manner.
- Conduct regular follow-ups with clients to ensure satisfaction and address any issues.
Qualifications:
Education:
- Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.
- Proven track record of managing post-sale customer interactions and improving customer satisfaction.
Skills:
- Excellent communication and interpersonal skills.
- Solid problem-solving abilities and attention to detail.
- Proficiency in CRM software and data analysis tools.
- Ability to multitask and manage time effectively.