Contract Activation- Operations/ Sales Support

Role Overview

- The Senior Executive Loan / Lease Origination Operations will be responsible for supporting operations processes, ensuring smooth coordination with sales and internal stakeholders, and maintaining system and process efficiency.
- The role focuses on execution of operational tasks, resolving day-to-day issues, supporting projects, and contributing to overall service quality and customer satisfaction.

Day to Day Responsibilities:

- Support origination of leases/loans (Review of customer documents, KYC and bank details. Obtain all missing information and resolve all discrepancies).
- Receive and process incoming applications, documentation and quote requests, and enter, validate credit conditions.

Prepare contracts and corresponding documents, liaise with all relevant parties involved and follow up on outstanding approved deals.

- Validate deal structures, pricing, and approvals per company policies

- Review executed contracts for completeness, accuracy, and compliance
- Ensure all pre-activation requirements (KYC, documentation, approvals) are fulfilled
- Process contracts in internal systems for timely activation

- Coordinate with internal stakeholders to resolve discrepancies and delays

• Regular interaction with customers/counterparts/stakeholders regarding service quality and turnaround time.
- Maintain good interpersonal relations with colleagues.
- Focus on Quality and First Time Right approach.
- Act as a point of contact between Operations,



Sales, IT, and internal stakeholders for daily activities.
- Assist in analyzing and resolving operational issues and incidents.
- Execute and support process improvement initiatives.
- Handle operational tasks, including non-standard activities and customer queries.
- Provide operational support to sales teams and assist in resolving queries.
- Ensure compliance with defined processes, policies, and documentation standards.
- Maintain accurate records and documentation of operational activities.

Key Accountabilities:

- Operational efficiency and process execution.
- Timely resolution of incidents and queries.
- Adherence to SLAs and turnaround timelines.

- Accuracy and quality of work deliverables.
- Stakeholder and customer satisfaction.

Essentials:

- Good analytical and problem-solving skills.
- Effective communication and coordination abilities.
- Basic understanding of operations and sales support processes.
- Ability to multitask and work in a fast-paced setting.
- Attention to detail and organizational skills.
- Proficiency in MS Office and operational tools.

Preferred Experience:

- 4 to 7 years of experience in lending operations, sales support, or shared services.
- Exposure to process improvement initiatives or projects is an advantage.

- Experience working with cross-functional teams is preferred.

Educational Qualification: Bachelors degree in Business Administration, Finance, Operations, or related field.

📌 Contract Activation - Operations/ Sales Support (Mumbai)
🏢 DLL Global Business Services
📍 Mumbai