Role & responsibilities

We are looking for an experienced and passionate International Voice & Communication Skills Trainer to elevate the communication standards of our customer service teams handling US and other international voice processes.

The ideal candidate should have extensive experience in training employees for international call center environments, with expertise in spoken English, pronunciation, accent neutralization, business communication, customer handling, and soft skills. The trainer will be responsible for transforming candidates with average communication skills into confident, customer-focused professionals capable of delivering exceptional customer experiences.

Key Responsibilities

- Assess the current communication proficiency of employees and identify skill gaps.
- Design and deliver engaging training programs for US and international voice processes.

- Conduct training on
- Spoken English and conversational fluency

- Grammar and sentence construction

- Vocabulary enhancement

- Pronunciation and diction
- Accent neutralization (primarily American English)

- Voice modulation and articulation

- Active listening skills

- Customer service etiquette

- Professional telephone manners

- Empathy and rapport building

- Handling difficult customers
- Objection handling and conflict resolution
- Cross-cultural communication

- Business communication
- Email and chat communication basics (preferred)
- Conduct mock customer calls, role plays, and real-life call simulations.
- Coach employees individually and in groups to improve confidence and speaking ability.
- Monitor trainee progress through assessments,



feedback sessions, and performance evaluations.
- Develop training content, presentations, exercises, assessments, and learning materials.
- Collaborate with Operations and Quality teams to identify recurring communication challenges and implement targeted improvement plans.
- Train new hires as well as existing employees through refresher sessions.
- Prepare performance reports and recommend continuous improvement strategies.

Preferred candidate profile

- Excellent spoken and written English.
- Neutral or American accent with exceptional pronunciation.
- Robust grammar, vocabulary, and language proficiency.
- Expertise in voice and accent training.
- Strong presentation and facilitation skills.
- Excellent interpersonal and coaching abilities.
- Ability to motivate and inspire learners with varying proficiency levels.
- Strong analytical and assessment skills.
- Ability to create customized training modules.
- Familiarity with adult learning methodologies.
- Excellent classroom management skills.
- High energy, patience, and enthusiasm.

What We're Looking For The successful candidate should be able to transform individuals with average communication skills into confident international customer service professionals. We are seeking someone who can create an engaging learning environment, coach employees effectively, and drive measurable improvements in communication quality across the organization. If you are passionate about helping people develop world-class communication skills and have a proven track record in international voice process training, we would love to hear from you.

📌 Communication Skills Trainer (Noida)
🏢 Quantedge Fintech
📍 Noida