responsibilities The Collection Manager will be responsible for managing end-to-end collections for unsecured personal loans, ensuring portfolio quality, minimizing delinquencies, and maximizing recoveries. The role involves handling both in-house collection teams and external agencies effectively. Key Responsibilities:
- Manage collections for unsecured personal loan portfolio across buckets (0180+ DPD)
- Handle and monitor collection agencies performance, allocation, and compliance
- Lead and supervise in-house collection team to achieve monthly recovery targets
- Develop and implement collection strategies to reduce NPAs and improve efficiency
- Ensure adherence to regulatory and company compliance standards
- Monitor daily/monthly MIS reports and track performance metrics
- Conduct regular review meetings with agencies and internal team
- Manage escalations and high-value delinquent cases
- Coordinate with legal team for recovery actions (if required)
- Drive process improvements and cost optimization in collections
Key Requirements
- Bachelors degree + (MBA preferred) also
- 2 - 7 years of experience in collections for unsecured personal/business loans/ Credit Cards
- Strong experience in agency handling and vendor management
- Proven track record in managing in-house collection teams
- Good knowledge of collection tools, skip tracing, and recovery techniques
- Robust leadership and communication skills
- Ability to work under pressure and meet targets
Preferred Industry:Banking / NBFC / Financial ServicesEducation UG: Any Graduate