Job Responsibilities: • Manage and supervise the collections team for timely recovery of payments.
- Monitor daily collection activities and team performance.
- Handle overdue accounts and ensure follow-up with customers.
- Coordinate with field executives and agencies for payment recovery. • Prepare collection reports, MIS, and performance analysis.
- Resolve customer queries related to outstanding payments.
- Ensure achievement of monthly collection targets.
- Maintain proper documentation and compliance with company policies.
- Train and guide team members to improve productivity.
- Escalate critical cases to management when required.
Required Skills:
- Positive communication and negotiation skills.
- Team handling and leadership ability.
- Knowledge of collection processes and recovery management.
- Basic Excel and MIS reporting knowledge.
- Target-oriented and problem-solving approach.
Preferred Experience: •
3-7 years experience in collections, recovery, or NBFC/BFSI sector.
Qualification: • Graduate in any stream preferred.