Company Description PPStack is a global EdTech brand dedicated to reshaping how learners and organizations build skills for the digital era. The company combines artificial intelligence, modern technology, and innovative teaching methods to deliver smarter, faster, and more impactful learning experiences. Its ecosystem spans AI-powered learning platforms, crash courses, bootcamps, corporate training, and career-focused services such as coaching, resume optimization, and digital branding.
PPStack also provides technology consulting, e-learning platform development, curriculum design, and EdTech advisory for institutions and enterprises. Trusted by learners worldwide, PPStack focuses on future-ready solutions that connect education with real-world industry needs and career growth.
Role Description The Cloud Support role at PPStack is a full-time remote position focused on providing technical and customer support for cloud-based learning platforms and services.
Responsibilities include responding to support tickets, diagnosing and troubleshooting cloud infrastructure and application issues, and escalating incidents when necessary. The role involves monitoring system performance, assisting with deployments and configuration changes, and ensuring high availability and reliability of cloud services.
The Cloud
Support professional will collaborate with product,
engineering, and training teams to resolve issues, document solutions, and improve support processes. Regular communication with learners, corporate clients, and partners is expected to provide clear guidance, status updates, and best practices for using PPStack’s cloud-enabled solutions.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills for cloud platforms and applications.
Candidates should possess solid Customer Support and Communication skills to handle inquiries and explain technical concepts clearly.
Candidates should possess Analytical Skills to interpret logs, metrics, and user reports, and to identify root causes effectively.
Candidates should possess familiarity with cloud technologies (e.g., AWS, Azure, GCP), basic networking concepts, and system administration.
Candidates should possess the ability to work independently in a remote workplace, manage multiple priorities, and document issues and resolutions accurately.
Relevant certifications (such as AWS Cloud Practitioner, Azure Fundamentals, or similar) and experience in EdTech or SaaS support are beneficial.
A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.
📌 Cloud Support (India)
🏢 PPStack
📍 India