Responsibilities

- Attend and manage incoming client calls and support requests.

- Understand client concerns, issues, and feature requests related to the Kraya platform.

- Gather complete information about reported problems and document them clearly.

- Coordinate with product, engineering, and implementation teams to communicate client issues.

- Track the status of reported bugs and requests and follow up with internal teams.

- Provide regular updates to clients regarding issue resolution and progress.

- Maintain records of client interactions, issues, and feedback.

- Identify recurring issues and help improve support processes.

- Assist clients in understanding platform features and workflows.

- Escalate critical issues to the appropriate teams when required.

Requirements

- Robust listening and interpersonal skills.





- Ability to communicate professionally with business stakeholders.

- Strong organizational and follow-up skills.

- Basic understanding of software products and web applications.

- Proficiency in Microsoft Excel, Google Sheets, and standard office tools.

- Ability to learn procurement and business workflows.

- Prior experience in support, operations, client-facing, or coordination roles is a plus.

- Experience working with SaaS products is preferred but not mandatory.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Support Executive (Nagpur)
🏢 Kraya Concepts
📍 Nagpur