KEY RESPONSIBILITIES

Client Onboarding & Activation

- Execute smooth, structured onboarding experiences for recent clients, ensuring fast time-to-value and rapid product adoption

- Build trust and establish yourself as the go-to strategic partner from day one

Customer Training & Product Advocacy

- Conduct comprehensive product walkthroughs, training sessions, and workshops with end-users, administrators, and leadership teams

Needs Analysis & Strategic Consulting

- Deeply understand each client's business goals, organizational structure, and pain points

- Conduct regular business reviews to identify unmet needs and opportunities for enhanced platform usage

Renewals & Account Growth

- Own the full renewal cycle- contract preparation, negotiation, and execution

- Identify expansion opportunities and drive targeted upsell conversations

Reporting & Business Intelligence

- Prepare and present monthly/quarterly business reviews with actionable insights on platform adoption, ROI, and institutional outcomes





- Track and communicate key success metrics that matter to your clients

- Use data to identify early warning signs and opportunities for intervention

Cross-Functional Collaboration

- Partner seamlessly with Sales, Product, and Support teams to resolve client challenges and ensure continuous satisfaction

- Advocate for client needs in internal forums, influencing product roadmap decisions

MUST-HAVE REQUIREMENTS

- 3-7 years of hands-on experience in client success, account management, customer success, or post-sales roles

- Proven experience managing Indian clients or India-focused accounts (domestic B2B/SaaS focus, NOT international/global account management)

- Strong background in Client onboarding, Product adoption, Account renewals, Upselling

- Excellent communication skills comfortable presenting to C-suite executives and conducting business reviews

- Proficiency with CRM toolsand data analysis tools (Excel and basic analytics)

📌 Client Success Manager (Hyderabad)
🏢 International Education Gateway
📍 Hyderabad